Frequently Asked Hiking, Backpacking, Camping, and Northwest Backpack Questions

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Frequently Asked Questions

Do you ship to any countries outside the US?
    We are happy to ship to all parts of the United States and Canada. Unfortunately, due to shipping costs and high customs fees, Canada is the only non-US country to which we ship.

Is Paypal the only method of payment?
    No. Paypal is the prefered method of payment if you would like to use a credit card or Visa debit card. Creating an account on Paypal is no longer a requirement. You can also phone your order and payment information and we will process your credit card for you. We also accept orders and payment by mail in the form of personnel check or money order. Please note on your order or email us that you will be sending payment by mail.

    Payments can be sent to:

    NW Backpack Specialties
    11780 SE Orient Dr.
    Boring, Oregon 97009


I have questions on my purchase
    If you have a question on your purchase you can contact us by email at: Customer Service You can also call us Toll Free at: 1-866-6NW-PACK ( 1-866-669-7225 )

How can I check on the shipping status or tracking of my purchase?

How much does shipping cost to my location?

There is a problem with the item I ordered
    Should there be any problems or questions regarding the order you received, please contact us at: Customer Service

    You can also call us Toll Free at: 1-866-6NW-PACK ( 1-866-669-7225 )


How can I return an item I purchased?

What is Denier?
    A weight measurement used to refer to fineness of a yarn. The lower the number, the finer the fiber; the higher the number, the heavier the fiber. In clothing, 70-denier fabric is strong, heavy and usually used in tough shell garments; 30-denier fabric is lightweight and usually found in insulated garments like down jackets. Cordura( can be as much as 1000-denier which is used on the most rugged gear. 227 is usually found in sleeping bags.

What are mummy & rectangular sleeping bags?
    MUMMY: Takes up less room and weighs the least. They're also smaller in size than rectangular bags, therefore decreasing the amount of space around the body. The less space that needs to be warmed by body heat, the warmer the bag will be. RECTANGULAR: Bags that offer the user the greatest flexibility and interior room. Once unzipped, they can be used as comforters, blankets, and for other outdoor or indoor uses. Hooded rectangulars provide the added warmth of a hood to the comfort of a rectangular.

What is Cordura®
    A high strength, abrasion resistant nylon yarn used extensively in outdoor gear and apparel. It is extremely durable, lightweight, tear and puncture resistant, and will not rot or mildew. DuPont

What is fill weight?
    The amount of down or insulation in a sleeping bag.

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"I just wanted to say thanks for your reply. Again, I thought the pack was beautiful and would not hesitate to do business with you again."
Kathy


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